Customer Service
Support Hub
Customer Service
Contact Us
HOURS: Monday–Friday, 8am-4:30pm (CST)
Jiffy Ice Fishing representatives are available by phone at 1-800-345-6007, through the Chat bubble at the bottom of your screen, or via email at info@jiffyicefishing.com.
Or if you're not finding answers to your question or issue, send us a quick message here.
Document Library
Browse our document library for digital Owner's Manuals, User Guides, and other product support documents.
Frequently Asked Questions
FAQs
Here are a few commonly asked questions, or click below to see our complete list of FAQs.
Can I purchase and ship to Canada?
Yes! New Jiffy products are available for puchase and delivery to Canadian addresses.
Do you offer a Military / First Responder discount?
Yes, we offer this discount through GovX ID verification. Click here for more details.
Do you still make Gas or Propane augers?
No, at this time we are not producing any new Gas or Propane auger models.
Where do I go with questions, issues, or service needs for a legacy Jiffy® drill?
You can still contact our Customer Service department for parts and service questions on older models.
What is your return policy?
Please contact our customer service department for information regarding returns, refunds, or warranty claims on your specific product. You can view our return policy here.
Can I cancel or change my order?
We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.
Ardisam is an all-season outdoor company, with year-round product development based in Cumberland, WI.
We provide dedicated Customer Service, in-season and out of season for all of our outdoor product lines, with a knowledgeable and dedicated team at our headquarters.
Our outdoor brands span all seasons, with innovative products in ice fishing, hunting, camping, gardening, and more.
