FAQs
Frequently Asked Questions
Not finding answers below? Visit our Support Hub for more helpful links and info, or to contact our Customer Service directly.
Representatives are available Monday-Friday, 8am-4:30 (CST)
Can I purchase and ship to Canada?
Yes! New Jiffy products are available for puchase and delivery to Canadian addresses.
When will I receive my order?
Please allow 1-2 business days for your order to be processed after placing an order. See our complete shipping policy for more information on when your order may arrive.
What is your return policy?
Please contact our customer service department for information regarding returns, refunds, or warranty claims on your specific product. You can view our return policy here.
Can I cancel or change my order?
We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.
Why do I see multiple charges on my credit/debit card for the same transaction?
We will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically. However, if you continue to see that additional charges remain or funds have been removed, please contact us.
Do you have a price adjustment policy?
All sale prices and discounts are limited time offers, subject to change without notice. We do not offer credits or refunds for price adjustments.
Where do I enter promo codes?
Once you add items to your shopping cart, you can enter any promo code you have on the Checkout page. Be sure your code has been applied before submitting your order.
Do you offer a Military / First Responder discount?
Yes, we offer this discount through GovX ID verification. Click here for more details.
I've lost my Owner's Manual, where can I find this information?
Jiffy® Owner's Manuals, User Guides, and other documents can be viewed in our Document Library.
Where do I go with questions, issues, or service needs for a legacy Jiffy® drill?
You can still contact our Customer Service department for parts and service questions on older models.
Do you still make Gas or Propane augers?
No, at this time we are not producing any new Gas or Propane auger models.
What is the warranty coverage on Jiffy® products?
Length and details of warranty coverage varies by product. For more details on our specific warranty policies & procedures visit our Warranty page.